Conflict Resolution Skill Shown by the Leader
One of the conflict resolutions skills the leader demonstrated was dealing with the situation. She showed that it is better to resolve and interpersonal conflict at the workplace rather than quit. By doing so she mitigated feelings of guilt and regret. By dealing with the situation, she facilitated reduced levels of stress and unresolved feelings of resentment, anger, and hostility (Cherry & Jacob, 2016). Since the leader manage the conflict effectively, she created a healthier and happier environment, in regards to the emotional and physical state. Indeed, she forged a better relationship with the worker. Overall, by displaying this skill, she became a better leader, a better person, and a better team member. Further, she gained respect, enhanced self-esteem and developed courage to get what she desires from the work environment.
Another skill demonstrated by the leader was reasoning through the scenario. Before addressing the conflict, the leader opted to discuss the situation with other people. This helped to clarify the needs of the situation as well as the issues. By seeking advice and feedback in handling the scenario, the leader gained the insight required to settle the conflict (Cherry & Jacob, 2016). She was also careful not to depend on the opinion of an affected third party who might have/his personal agenda. She had a clear strategy, which included what to say and how to state it. This helped her gain control of the situation and stay on target.
Based on the above explanation, I would give the leader a solid 9 out of 10. She demonstrated exemplary conflict resolution skills that settled the situation effectively. It also enabled her to grow her soft skills which are key in resolving professional conflicts.
Benefit of Early Collaboration in Nursing
One of the advantages of early collaboration is that it empowers team members. It ensures that everybody takes part in decision making thus giving each person a key role in the clinical settings (Moreland & Apker, 2016). It would also enable the major decision about how a patient is treated and cared for to pass through everyone involved. With an enhanced focus on early collaboration, the members of the patient’s medical team can include healthcare professionals to creating an empowering environment whereby everybody can make suitable recommendations and enhance the quality care. Another benefit of early collaboration is the closing of communication gaps. When all nurses are working together, a more communicative setting is developed. Before the adoption of collaboration practices, nurses would merely look at a patient’s chart to examine his/her history and treatments (Moreland & Apker, 2016). This independent way of operating could lead to miscommunication about the needs of a patient and as well as missed symptoms. With early collaboration, nurses are interacting on a personal level, disseminating ideas about patient treatment and working together to preserve continuity of care.
The Benefit of BSN-prepared Registered Nurse
A BSN-prepared registered nurse will enable the resolution to be centered on provision of quality care for the patient, that is, patient-centered care. Fundamentally, the objective of all nurses should be to facilitate patients with best possible care irrespective of the prevailing situation (Moreland & Apker, 2016). On that account, this would be easier achieved in the situation with such a professional. Instead of taking individual sides, the BSN qualified nurse would ensure that the conflict is resolved in a manner that everybody is one the patient’s side from the start, to resolve the conflict to produce positive results for everybody involved.
Cherry, B., & Jacob, S. R. (2016). Contemporary nursing: Issues, trends, & management. Elsevier Health Sciences.
Moreland, J. J., & Apker, J. (2016). Conflict and stress in hospital nursing: Improving communicative responses to enduring professional challenges. Health communication, 31(7), 815-823.