Role of Healthcare Supervisors
Hospitals, clinics, and other healthcare centers provide healthcare services for health seekers through nurses, doctors, diagnostics technicians, and other medical professionals. Besides the primary goal of enhancing life and delivering healthcare services, institutions also focus on making sustainable profits without compromising services for patients. To make advances in providing health services and achieving gains require intricate management, which is the responsibility of healthcare supervisors. Healthcare supervisors play a vital role in managing healthcare facilities, which encompasses human resource, maintaining supplies, and budgeting duties. Healthcare managers are responsible for sustaining the facilities operations in service delivery and ensure the survival of business entities.
The primary responsibility of healthcare supervisors is administrative and clinical supervisory tasks. This duty entails fostering an environment enables the delivery of quality services for patients while also enhancing the profits for the facility. Supervisors plan, direct, and coordinate medical and health services (Locsin, 2018). At their position, healthcare supervises design and plan for implementation of new developments such as adoption for new practices and technology in healthcare delivery while also making the environment productive and safe for staff and patients. An efficient management system enables the supervisors to make important decisions that affect the facility’s operations and wellbeing effectively and rapidly.
Healthcare supervisors are responsible for unit task accomplishment. These objectives include improving quality controls in personal lines and accomplishing healthcare goals through others. The mandate of healthcare facilities is to provide quality services for their clients. Effective service delivery requires the supervisor to identify, communicate, and interact with hospital staff effectively to ensure the institution’s mission is achieved (Locsin, 2018). The supervisor has the duty of planning interactive forums with the team to identify gaps and strengths and assess the progress on change initiatives been implemented in the healthcare center. Meetings with staff enable the supervisor to point out concerns from the members and gain insights that are crucial in the decision-making process.
Thirdly, supervisors bear the task of providing clinical consultation for resident care and services offered. Case managers provide for discussions with residents and make recommendations on the most appropriate intervention strategies as facilities embark on the delivery of therapy, psychological, recreational, social services, personal, and support services for residents (Locsin, 2018). The patients are the most vital organ of the healthcare industry. Therefore, supervisors are responsible for consumer wellbeing and can largely influence the recovery process of patients in a facility. With a professional background, supervisors can make appropriate recommendations to other staff members that contribute to the quality and satisfactory service delivery for all patients.
Healthcare supervisors are responsible for maintaining and organizing human resource in a healthcare setting. These duties entail overseeing, directing, and enacting recruitments, orientation, and interviews to identify suitable candidates to attend to facility’s needs. The hospital fraternity comprises of various professions with a variety of professional backgrounds. The supervisor has the task of conducting interviews and later orientation of new members of staff within the work environment. Besides, the supervisor is tasked with placement and organization of individual or group volunteers who devote themselves to influence the health sector. After necessary reviews and assessments, the supervisor has the duty of planning appreciation activities for the volunteers and standout members of staff (Miller, n.d.). Other responsibilities for supervisors include conducting inspections, appraisals, and performance analysis of the hospital staff to influence promotion and retention decisions. The managerial tasks include dealing with discipline, ethical, and professional issues of staff members
Supervisors have demands they must perform beside the responsibilities attached to their position. The most significant demands imposed on the supervisor include performance and behavioral needs. The behavioral aspect highlights the minimum standards of performance expected from a supervisor about task, environment, and interaction with other staff. The performance demands instill the power of task allocation, delegation, and setting up various activities that can enhance service quality and delivery (Miller, n.d.). The needs for supervisors occur from the system, management board, self, and system. The supervisors are expected to meet certain obligations such as staff appraisal, attending staff meetings, supervisory demands, and evaluating operations while adhering to the institution’s policies, codes, and regulations.
Supervisors can be fulfilling, which makes them useful or unfulfilling, which makes them ineffective in their fields. I recall, three years ago when I was working at the comprehensive care center at a local facility as a counselor. It was satisfying to place my professional insights to influence marginalized human populations and those with dire health needs. The team at the department was very optimistic and vibrant. The supervisor was at the facility portrayed a proper understanding of the expectations and responsibilities attached to her position. She was very welcoming and friendly. She had the teams’ interest at heart. Despite being under-resourced and under-staffed, we worked as a unit, collaborating our efforts to provide quality services. She had a way of motivating the team amid the numerous challenges. Everyone in the department answered to the call of duty and performed it with precision, a thing the entire facility envied.
After a couple of months and following employee appraisals, the supervisor was promoted to be the manager at the facilities new cancer unit. The facility introduced a new supervisor who had joined the facility from another hospital when the position was advertised. The new supervisor was not easy to go by. Attributes ranging from personality, attitude, impositions, and authoritative way of administration started creating dissenting opinions among the staff. Characteristically, the new supervisor did not engage anyone from the team in making decisions, creating work schedules, and patronized departmental meetings. Staff began feeling uncomfortable working with an arrogant supervisor who focused on attainment of department duties without minding how it would be done. No deliberations used to take place to decide work schedules, delegation, and objectives. Consequently, the performance at the unit started to dwindle with increasing negative reviews from clients.
Comparatively, the two supervisors present different sets of healthcare supervisors. The first supervisor resembles the set of supervisors who understand the need for creating a collaborative team to pursue specific tasks. She demonstrated the understanding of the responsibility of a supervisor to foster a conducive environment for service delivery and goal attainment. However, the new supervisor came in with the attitude of an authoritarian whose duty was to command instructions, as opposed to active involvement with the team to achieve specific objectives. This approach tore down the team spirit and collaboration that made the department so vibrant and productive. In conclusion, the first supervisor was an effective supervisor while the second supervisor is an excellent example of a non-effective supervisor.
Locsin, A. (2018). The Role of Managers in Health Care. Retrieved from https://work.chron.com/role-managers-health-care-16590.html
Miller, A. Skills for a New Health Care Supervisor. Retrieved from https://work.chron.com/skills-new-health-care-supervisor-20403.html