Sample Communications Paper on Communication in Offices
Proper subject lines always save as the gate keepers who will allow people in or out of the offices (Soucek 1455). If the subject line is empty it will lead to the deletion of an email. Therefore, it is very important to include a subject line in an email. Moreover, the subject line should not just be included but should be very short and direct to the point. This will capture the audience attention (Soucek 1459). The following are proper samples of good subject line in the offices email.
“A new strategy for the company”
This subject line will simply draw attention as some members might have the fear of losing jobs due to past poor performance. But all in all, the subject line is touching about the company who is the employer and none can miss to read.
“Permission to close Your file”
All the members of the company will have to check in to respond to the file that is being closed and would check which files are closed and why as the company opted for that option. In addition, what benefits or negatives it carries.
The use of abbreviations in either italics or wording will lead to the reading of the email. For example, “TMWS” to mean Team Work Saves.
Direct and indirect Approaches.
In the first message I, would use a direct approach to this negative message, and to be honest I would use a direct approach to most messages. That mainly comes from my perception
and preference though and experience in dealing with issues much like these. When someone uses the Indirect Approach method it often is used incorrectly and the receiver only becomes angry and more frustrated. In this instance, I would open with the bad news and cause of the bad news in one sentence. Such as a greeting, then due to overwhelming demand the product you recently purchased is on back order. As a result, the shipping of your entire order will be
delayed. Other than that, the company may offer to ship items separately for the
person to recoup some of the frustration that is there. This would account for much incontinency caused by a single mistake. Direct approach too will show my stand concerning the message.
A letter from a travel agent to a customer stating that the airline will not refund their money for the flight they missed; however, I would open this the same way even if the purchased tickets are valid for one year. Using the Direct Approach may hurt up front but it would give them all of the bad news up front. From that point you’re only giving them better news such as the availability of the tickets. So, I would word it similarly to this message except I would reference the reason for not refunding the money.
In other words, policy xyz states that if any customer misses a flight for reasons not caused by the airline the customer is responsible for full payment. Then let them know that regardless of this the tickets purchased can still be used within one year of purchase. This would mean that the clients are somehow demoralized but can keep up with the negative information at hand. In addition, it would stand for direct understanding in that it is a fault committed from the customer’s side.
Ashley, Christy, and Tracy Tuten. “Creative strategies in social media marketing: An exploratory study of branded social content and consumer engagement.” Psychology & Marketing 32.1 (2015): 15-27.
Soucek, Roman, and Klaus Moser. “Coping with information overload in email communication: Evaluation of a training intervention.” Computers in Human Behavior 26.6 (2010): 1458-1466.