Sample Business Studies Essays on Quality Control

Quality Control

Total Quality (TQ) refers to a philosophical management concept that applies to a model that is implemented in organizational settings to initiate a continuous enhancement for the organization to remain operational and effective (Goetsch & Davis, 2014). Over the years, the TQ philosophy has evolved from a continuous improvement that earlier aimed to improve only quality to focus now on effectiveness in management. With the modification in the TQ focus, managers are currently applying the concept in expanding past the statistical processes to better management processes and activities with the aim of integrating complete processes and not simple dimension metrics. The implementation of TQ works to bring together ideas and approaches that are critical in the attainment of set objectives while promoting positive initiatives and growth within the organization (Goetsch & Davis, 2014). In a large organization, the TQ program is managed by a committee which evaluates the policies and decisions critical in for the attainment of set goals.

The TQ recommendations result in changes in the whole organization. Since it is a complete management system, it focuses on the methods used in the completion of tasks and not only on the outcomes of these tasks. The issues affecting the organization are identified on time before the impact becomes uncontrollable. The management of the organization assumes the role of ensuring that these changes are implemented and maintained without interruptions. Despite the success rate of TQ approaches, the timeframe of initiation and implementation has to be taken into consideration.

Implementation process of TQ

  • Approval from the CEO
  • Creating awareness among the top-level managers
  • Developing a steering committee
  • Developing the mission statement, vision, and guiding philosophies
  • Determining the flow of operations/ processes in the organization
  • Identify available data and survey results of customers/ owners
  • Inclusion of the employees to offer internal evaluations and recommendations
  • Initiating a quality training workshop
  • Establishing effective quality enhancement teams
  • Implementation of the quality improvements process in the departments
  • Utilization of the Total Quality model
  • Creating awareness of the benefits that the TQ is offering

The TQ program allows the organization to improve awareness while investing in improvements in specific departments (Goetsch & Davis, 2014). The employees and members of the organization are considered as customers allowing the organization to be effective in the implementation of measures of improvement. The managers are encouraged to present their personal evaluations that also are a measure of their progress.

The ability of the organization to not only meet the customer needs but go beyond and exceed expectations is the main objective of quality improvement and management within an organization. All the programs and processes that are initiated by the management are meant to ensure that the production process enhances quality outcomes. The satisfaction of the customer is a reflection of the financial performance of the organization and the outcomes attained through the improvement of quality. However, the needs of the customers are to an extent an economically significant aspect that businesses are forced to deal with while struggling to enhance their relationship with the customers. However, in order for a company to be effective in the current market segment, it is expected to invest greatly in quality production and management as a way to ensure that their products outperform the other competitors within the market. Quality cannot be accomplished while eliminating competitiveness within the same market (Goetsch & Davis, 2014). The management has to consider embracing both of these elements in order to remain competitive within the market segment. As a result, the management approach of the organization has to be based on waste reduction, customer satisfaction, and involvement of employees, continuous improvement, and quality development.




Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. Upper Saddle River, NJ.: Pearson.