Preparing for the Literature Review: Developing an Annotated Bibliography

Dansereau, E., Masiye, F., Gakidou, E., Masters, S. H., Burstein, R., & Kumar, S. (2015). Patient satisfaction and perceived quality of care: evidence from a cross-sectional national exit survey of HIV and non-HIV service users in Zambia. BMJ open5(12).

Dansereau et al (2015) conducted a study to evaluate the link between the perceived standard of care and patient contentment in patients with HIV and those without HIV in Zambia. The researchers conducted exit interviews across 16 Zambian districts and a two-stage stratified random sampling procedure was employed to include the healthcare facilities. The study involved interviews that were conducted at 104 healthcare facilities, and 30 patients were sampled at each facility.

The study found that average satisfaction stood at 6.9 out of 10 for services under non-HIV, while for services under HIV the average satisfaction stood at 7.3. The study revealed that perceived standard of care is a vital determiner of patient contentment with health delivery. The study also revealed that provider practices and conduct as well as medical resources were important predictors of general patient satisfaction. Thirdly, facility attributes like location, level of facility, and type of management were significant determinants of patient satisfaction.

Ede, V., Okafor, M., Kinuthia, R., Belay, Z., Tewolde, T., Alema-Mensah, E., & Satcher, D. (2015). An examination of perceptions in integrated care practice. Community mental health journal51(8), 949-961.

Ede et al (2015) acknowledge in this study that the successful incorporation of primary care and behavioral health services is informed by views about its importance to the consumer. The study conducted an evaluation of patient, staff, and provider perceptions in five integrated care facilities with the aim of describing and examining perceptions or views and degree of satisfaction with integrated care. The researchers conducted a quantitative study whereby data was gathered through surveys involving 11 care providers, 27 support staff, and 51 patients.

The survey results established a significantly higher degree of contentment with incorporation of behavioral and primary health services. The researchers found that integrated care could be improved by addressing the competency of care providers as well as confidence issues through ongoing education, enhanced collaboration and use of diagnostic instruments. The study offers evidence to support that appropriate integration enhances improves access to mental healthcare and it is essential when it comes to reducing the mental health care gap by increasing services for substance abuse and mental disorders among people with chronic illnesses. This study is useful because it offers insights on how patients’ degree of satisfaction and their perceptions of satisfaction are essential in the successful adoption of integration.

Walker, K. O., Stewart, A. L., & Grumbach, K. (2016). Development of a survey instrument to measure patient experience of integrated care. BMC health services research16(1), 193.

In this paper, Walker et al (2016) define the creation and evaluation of a multifaceted self-report assessment of experiences that patients have with integrated care. The researchers acknowledge that previous studies on integrated care have regarded integration as a structural aspect that is centered on geographic co-location of services, as well as the organizational aspects of vertically incorporated healthcare delivery systems or horizontally integrated entities. This study notes that there are no available psychometrically sound tools of survey for methodically assessing all the elements of the experience that patients have when it comes to integrated care.

The study borrowed from the Singer conceptual framework to inform the development of the instrument while concentrating on aspects which properly-established self-report measures are not available. The study also relied on extensive literature search to select the scales of integrated care using English articles published between 1985 and 2011. The researchers reviewed the obtainable survey tools to pinpoint questions that can highlight elements of the five domains that they intended to include in their integrated care tool. Furthermore the study conducted personal face-to-face cognitive interviews using convenience sampling of 20 patients from various clinics in the San Francisco General Hospital.

The study confirmed scales evaluating five domains: coordination between and within care teams, communication between basic care physicians and experts, navigation, and communication between experts and basic care physicians. Low levels of integration were denoted by mean scale scores. This study is useful because it offers valuable insights into how scales assessing integrated care represent important domains of the experiences that patients have with the healthcare facility. It also offers useful inputs about the aspects of patient care that could be assessed to evaluate quality of patient care.

Yuan, S., Wang, F., Zhao, Y., & Liu, Y. (2019). Assessing perceived quality of primary care under hospital‐township health centre integration: A cross‐sectional study in China. The International Journal of Health Planning and Management35(1), e196-e209.

Yuan et al (2019) affirm the importance of integrating primary health facilities and hospitals in China as an appropriate approach for enhancing the standard of basic care. The researchers sought to assess the observed standard of basic care in hospital-township health center incorporation. The researchers sought to answer two questions: First, the study sought to evaluate the observed standard of township health centers (THCs) under incorporation. Secondly, the study sought to assess the observed differences among the three characteristic incorporation methods, namely, public hospital-THC integration, loose collaboration, and private hospital-THC.

The researchers conducted two series of cross-sectional surveys from 2016, November to 2018, June. The study relied on the Chinese variety of the Primary Care Assessment Tool to assess the reported standard of sample THCs, while 1118 patients that are adults were interviewed. The study further utilized multiple linear regressions to relate the primary care quality measures between the two series as well as amongst the three integration methods after controlling for possible cofounders.

This study is valuable because it provides comprehensive comparisons of different integration models and how they affect perceived quality of primary care. The findings of the study also contribute to a deeper understanding of the adoption of existing integration models and offer a valuable reference for developing related policies. Lastly, the study offers guidance for future studies to improve the empirical evidence in this issue.