Business Studies Paper on Self-Evaluation on routine messages

Routine messages are the positive scripts that are sent to workers to aid them in conducting their daily activities. Under normal occurrence, routine messages are used to provide information, make a reply to customers, handle complaints, give instructions, enquire about service updates, and seek dispatch delivery details. Thus to ensure that the routine messages are effective, the must be a strategy to ensure they are well written.

Direct strategy

Direct strategy is messaging is aimed to pass positive or neutral information regarding a particular task or the organisation. Before the delivery of the intended message, the message brightens the recipient’s mood thereby making him/her have a positive attitude. To ensure this, the opening statement of the message must be attractive, carry the topic of the intended purpose and captivate enthusiasm. The body of the message ought to be specific and clear to put the message home. The conclusion should be encouraging and giving hope to the recipient in the persuasion of the intended task (Laxminarayan et al. 2006).

Ask for a reaction or feedback.

It is the nature of humanity to show concentration to a situation whenever they sense that they will have to answer some questions at the end of the occurrence. An impressed reader would be much willing to make a response if the message was passed appealingly. The feedback will also enable the sender to assess how well the details of the message were received.


Improve the writing approach.

To ensure that the message communicates fully, the writer has to remove any vague details and then view himself from the receiver’s perspective to ensure it delivers the information before it is sent. A through anticipation of the probable response by the message recipient will be done before posting. Double checking to confirm the accuracy and to avail the message to a trusted party to proofread will be done. A spell-checker will be used to ascertain the correctness of all the details of the message before sending.



Works Cited

Laxminarayan, Ramanan, Jeffrey Chow, and Sonbol A. Shahid-Salles. “Intervention cost-effectiveness: overview of main messages.” Disease control priorities in developing countries. 2nd edition. The International Bank for Reconstruction and Development/the World Bank, 2006.