Astrology Case study on Civility
- Identify two examples of civility and two examples of incivility in this case. Provide a rational for your responses.
In this case study, the first example of civility is when Sharon, the IV therapist, knocks before entering the room where the patient is. She informs the patient of her identity and also states what has brought her to the patient. She treats the patient as if he is conscious, as it is not right to perform invasive procedures on the patients without them anticipating it. The second instance of civility is when Sharon thanks the Chief Resident for his rude advice in front of the junior residents to prevent a possible confrontation (Buchbinder et al. 108).
One example of incivility in the case study is when the Chief resident points out that there is no need to speak to the patient, as he is in a coma. This is done after he storms into the patient’s room with a number of junior residents without even knocking on the door. The condescending tone that he uses when saying that makes it even worse (Leiter et al. 428). The second example of incivility is when the Chief resident laughs when informing Sharon of the ethnic background of the patient.
- How our cultural upbringing, personal assumptions, and opinions might influence our etiquette, civility, or incivility as health care managers?
The cultural upbringing of individuals can have an effect on their etiquette as healthcare managers. In this case, it seems that the Sharon and the chief resident are from different cultural backgrounds. The likely culture that Sharon comes from must be one where personal space and caring for the feelings of others is considered important. The background of the Chief resident is an abrasive one, where civility might be considered as a form of weakness (Leiter et al. 430).
- Do you think healthcare workers and managers should be held to a higher standard for civility in the workplace?
Healthcare workers and managers are in a profession where they serve persons from diverse backgrounds. Treating the patients and colleagues in a civil manner. High standards of civility should be demanded of these professionals, as that will be the best way to elicit appreciation from the clients and avoid conflicts with colleagues in the process.
- Did the Chief Resident behave in an appropriate manner? What assumptions do you think he held about the patient? The IV therapist? His colleagues?
The chief resident did not behave in an appropriate manner to the IV therapist. This is because he addressed the IV therapist in a condescending manner and also laughed off her response while daring her to use a language that he had assumed she was unfamiliar with. This was not a good approach, as it could have resulted in a confrontation between the two professionals if the IV therapist had not responded in a civil manner (Buchbinder et al. 111). The position that the Chief Resident holds requires him to be a good example to the junior residents on how they should relate to other health professional. The condescending and disrespectful manner in which he addressed the IV therapist was a bad precedent for the junior residents. The junior residents might adopt his temperament and have confrontational working relationships with their colleagues once they become professionals.
Buchbinder, Sharon Bell et al. Cases In Health Care Management. 1st ed., Sudbury, Mass., Jones & Bartlett Learning, 2014.
Leiter, Michael P. et al. “Getting Better and Staying Better: Assessing Civility, Incivility, Distress, and Job Attitudes One Year after a Civility Intervention.” Journal Of Occupational Health Psychology, vol 17, no. 4, 2012, pp. 425-434.